Frequently Asked Questions
Everything you need to know about your Derimod shopping experience.
What is Derimod's return policy for leather products?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure that leather jackets and shoes are returned with all original tags and protective materials intact.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3 to 5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
How should I care for my Derimod leather jacket?
To maintain the quality of your leather, avoid direct exposure to water and heat. We recommend using specialized leather cleaners and storing your garment in a cool, dry place on a padded hanger.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options through PayPal and local digital wallets.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 60 minutes of placement. After this window, the order enters our processing phase and cannot be altered, though you may return the items once received.
Do you offer international shipping?
Yes, Derimod ships to over 50 countries worldwide. International delivery times and shipping costs vary by destination and will be calculated at checkout.